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This policy explains exactly what information bdkkr collects when you use our lobby, how we use it, and what choices you have over your own records. Access to our platform and the protections described here depend on your local law and the eligible regions we serve.
When you open an account with us, we collect the details you provide directly — your name, contact information and the wallet identifiers you connect for transactions through bKash, Nagad or Rocket. We also collect session data: the pages you visit inside the lobby, the games you open, and the device type you use to connect. This is how we keep your account working and recognise you when you return. We do not sell your personal information to third parties. We share data only where it is necessary to process a transaction — for example, passing a payment reference to bKash or Nagad so a deposit can be matched to your account — or where we are required to do so under applicable law. Data collected through your wallet activity, such as a Rocket transfer reference, is held only as long as it is needed for account reconciliation and any dispute resolution period your transaction method requires. After that period, records are either deleted or anonymised. Exact retention periods depend on the nature of the data and the legal requirements of the jurisdiction in which you access our platform. We will always tell you the relevant period when you ask.
bKash transaction references are stored to match deposits and withdrawals to your account. We do not store your bKash PIN or full wallet credentials.
Nagad transfer data is used solely for account reconciliation. Once reconciled, only the minimum record needed for dispute resolution is retained.
Rocket payment references follow the same retention rule as other local wallet data — held for reconciliation, then removed or anonymised.
This policy applies to all personal data processed through your bdkkr account, whether you access the lobby on a mobile browser or a desktop. It does not extend to third-party services you reach from our pages, and it does not override the separate terms that govern game studios such as Bigtime Gaming or CQ9. Understanding the boundary helps you know exactly who to contact when a question arises.
Any data collected when you log in, navigate the lobby or adjust your account settings falls within this policy. That includes device identifiers and session activity recorded during your visit.
Payment references generated when you transact through bKash, Nagad or Rocket are covered here. We hold only what is needed to reconcile your account and manage disputes.
Cookies and analytics that track which game categories you browse — slots, live tables, crash games — are also within scope. You can adjust cookie preferences through the settings shown in your account.
Game studios, payment processors and any external links you follow operate under their own privacy terms. Once you leave the bdkkr environment, this policy no longer applies.
Your account gives you direct access to several of your own data rights without needing to contact us first. After logging in, the account dashboard shows your transaction history — including bKash and Nagad records — and your profile details. You can correct basic information such as your contact number straight from the account settings page; the fields and any verification steps required are shown there. If you want a copy of all data we hold about you, or if you want to raise a question about how a specific record has been used, our support channel is the right place to start. We aim to acknowledge your request and confirm the next step within a reasonable period. Where your request involves deletion, we will tell you which records can be removed immediately and which must be retained for a legal or transactional reason. Eligibility for any of these actions depends on the applicable law in your region.
Log in and open the account dashboard. Your transaction history and profile data are listed there. Check them at any point without contacting support.
Account settings let you update your contact information directly. Follow the fields and any verification prompt shown on that page to confirm the change.
Send a request through our support channel. We will confirm what we hold and how it is being used, then provide a copy in a format you can read.
Where removal is legally permitted, we act on your request. We will explain clearly which records must be kept and for how long, so you always know the outcome.
If something in this policy is unclear, or if you want to raise a concern about how your data is being handled, there are three ways to reach us. Use the channel that suits your situation — a live chat message for urgent account questions, email for formal data requests, or the in-account help form to flag a specific transaction record.
Open the chat widget in your account dashboard to ask about a specific data point or transaction reference. This is the quickest path for account-level questions.
For formal requests — data copies, correction records, deletion queries — send an email to our support address listed on the contact page. Formal requests are handled in writing.
The help form inside your account lets you flag a concern tied to a specific session or wallet transaction. It keeps the reference attached to your record automatically.
Account security, data retention and cookie handling are all managed under a single policy framework that applies to every account on the platform. The practices below reflect what we actually do — not aspirational language.
Your account credentials are stored using encryption. We do not store wallet PINs or full payment credentials for bKash, Nagad or Rocket — only the transaction references needed to match records to your account.
We use cookies to keep your session active and to understand which game categories you visit most. You can review and adjust your cookie choices through the preferences panel in your account settings.
We keep your data only as long as it is needed for account operation, transaction reconciliation or a legally required retention period. After that, records are deleted or anonymised. Specific periods are given on request.
When this policy changes, we post the updated version on this page and note the effective date at the top. Continuing to use your account after that date means you have seen the updated terms.
These are the questions we hear most often about data, account privacy and your rights under this policy. If your question is not here, reach us through the support channel in your account.
We collect the name, contact details and wallet identifiers you provide at registration. Once you are active, we also collect session data — the game categories you visit and your device type — to keep your account working correctly and to recognise you when you return.
No. We store payment references from bKash, Nagad and Rocket only as long as they are needed for account reconciliation and any dispute resolution period. After that, records are deleted or anonymised. We never store your wallet PIN or full payment credentials.
Log in and open your account dashboard — your transaction history and profile details are visible there. For a full copy of all data we hold, send a formal request through our email support channel. We will confirm what we have and provide it in a readable format.
Yes, where deletion is permitted by applicable law in your region. Send a request through our support channel. We will tell you which records can be removed immediately and which must be kept for a legal or transactional reason, so you understand the full outcome of your request.
No. This policy covers data processed through your bdkkr account. Game studios such as Bigtime Gaming and CQ9 supply game content and operate under their own privacy terms. If a question relates specifically to a studio, their own policy is the right reference.
Yes. The data rights described in this policy depend on your local law and the eligible regions we serve. Access to the platform and the protections it offers are subject to local regulations. We will always confirm which rights apply to your situation when you contact us.